Shipping policy

Thank you for shopping with us. To ensure a smooth delivery experience via our courier partners, please review our shipping guidelines, delivery timelines, and operational terms below.

1. Delivery Rates & Schedule

  • Free Delivery Over R 1000-00: Courier delivery is free of charge for your area, unless explicitly stated otherwise at checkout for specific heavy items or remote regional zones.

  • Delivery Schedule: Deliveries are conducted from Monday to Friday during standard business office hours. Please note that our couriers do not deliver on weekends or public holidays.

  • Dispatch Timeline: Once your stock is physically received and verified at our facility, we aim to securely pack and dispatch your order within 24 hours.

2. Courier Partner

To ensure safe and reliable transit, all orders are dispatched and tracked using The Courier Guy.

3. Estimated Delivery Timelines

Because we operate as an online shop, items may be shipped directly from our main premises or sourced from external supplier warehouses upon payment confirmation. Your delivery timeline depends entirely on the stock status of your items:

Stock Status

Estimated Delivery Time

In Stock

Within 2 to 3 working days

Available to Order (Supplier has stock)

Within 5 to 10 working days

Available to Order (Supplier out of stock)

Within 12 to 30 working days

4. Supplier Delays & Stock Tracking

If you purchase an item designated as Available to Order (Supplier out of stock), the following applies:

  • We will immediately request an Estimated Time of Arrival (ETA) from our official local supplier.

  • Our team will keep you updated regarding the expected arrival date.

  • Please note that global manufacturing conditions and local shipping logistics can occasionally introduce unexpected delays beyond our control.

Pre-Order & Supplier Stock

Many of our products are available for pre-order and are held in stock at our supplier's warehouse. Orders placed for these items are confirmed and reserved on your behalf immediately upon payment.

  • Estimated dispatch: 2–5 business days from order confirmation (subject to supplier availability)
  • You will be notified via email once your order has been dispatched
  • Payment is processed immediately — your order is secured and prioritised
  • If stock becomes unavailable after your order, we will contact you within 24 hours to offer an alternative or full refund
  • Pre-orders are fulfilled in the order they are received

5. Cancellations Before Dispatch

You may cancel your order at any time before it has been dispatched for a full refund to your original payment method. Once an item has been dispatched from our facility or supplier warehouse, our standard return policy applies.

6. Remote & Outlying Areas

Deliveries to farms, smallholdings, and certain remote or outlying regional zones may incur additional courier surcharges or extended delivery timelines. Any applicable surcharges will be communicated at checkout or upon order confirmation before dispatch.