Terms of service

Terms of service

1. Pricing and Errors

  • Price Changes: All prices displayed on our website are subject to change without prior notice due to currency fluctuations, fuel price increases, or unforeseen economic circumstances.

  • Errors and Omissions Excepted (E&OE): While we take immense care to ensure all prices and details on our website are accurate, inadvertent technical or human errors may occur.

  • Inadvertent Genuine Errors: In accordance with the Consumer Protection Act (CPA), if a product is displayed at an obviously incorrect price due to an error, we are not bound to supply the product at that erroneous price. We will notify you immediately, cancel the order, and provide a full refund.

2. Stock Availability and Sourcing

  • Online Store & Warehousing: Please note that we operate as an online shop. We do not hold physical stock of all listed items at our main premises.

  • Supplier Sourcing: Certain items are held in external supplier warehouses and will be ordered upon confirmation of your payment. Stock availability is subject to supplier delivery timelines and manufacturing conditions.

3. Shipping and Delivery

We partner with The Courier Guy to fulfill all deliveries.

  • Delivery Charges: Courier delivery is free of charge for your area, unless explicitly stated otherwise at checkout.

  • Delivery Schedule: Deliveries are conducted from Monday to Friday during standard business office hours. No deliveries will be made on weekends or public holidays.

  • Dispatch Timeline: Once stock is received at our facility, we aim to dispatch your order within 24 hours.

Estimated Delivery Timelines

Stock Status Estimated Delivery Time
In Stock Within 2 to 3 working days
Available to Order (Supplier has stock) Within 5 to 10 working days
Available to Order (Supplier out of stock) Within 12 to 30 working days

Please Note: If a supplier is out of stock, we will request an Estimated Time of Arrival (ETA) from them and update you accordingly. Manufacturing timelines globally may still experience occasional logistical delays.